returns & exchanges
you must be completely satisfied with everything you purchase from earthdog. if you would like to return your merchandise, we will gladly accept any unused, unwashed, or undamaged products within 30 days of original purchase.
we will promptly exchange or refund the purchase price, whichever you prefer. we do not refund shipping charges and the customer is responsible for costs incurred to return the item to us. exchanges will incur additional shipping charges.
6688 nolensville road
brentwood, tn 37027
please include a copy of your receipt noting why the item is being returned and whether you would like a refund or exchange. if requesting an exchange, please note the item you'd like. items received more than 30 days after the purchase date will receive store credit.
any return shipped with the free shipping coupon code that causes the original order to fall below $50 will result in a $4.75 service charge. in the case of exchanges, you will be responsible for shipping charges ($4.75 in most cases). please allow 7-10 business days for returns & exchanges to be processed.
*special order products (including stainless steel hardware) will incur a 15% restocking fee