returns & exchanges

you must be completely satisfied with everything you purchase from earthdog. if you would like to return your merchandise, we will gladly accept any unused, unwashed, or undamaged products within 30 days of original purchase.

we will promptly exchange or refund the purchase price, whichever you prefer. we do not refund shipping charges and the customer is responsible for costs incurred to return the item to us. exchanges will incur additional shipping charges.

earthdog
att: returns/exchanges
115 penn warren drive
suite 300-281
brentwood, tn 37027

please include a copy of your receipt noting why the item is being returned and whether you would like a refund or exchange. if requesting an exchange, please note the item you'd like. items received more than 30 days beyond the purchase date will be returned to you at your expense.

any return shipped with the free shipping coupon code that causes the original order to fall below $50 will result in a $6.50 service charge. in the case of exchanges, you will be responsible for shipping charges ($6.50 in most cases). please allow 7-10 days for returns & exchanges to be processed.

since 1997
• we believe in rescue dogs and spay + neuter programs
• we believe in hemp, conservation, and the pursuit of lessening our footprint on the earth
• we believe in the commitment, love and boundless spirit of dogs
made in usa